Cable Systems makes every effort to post information here regarding outages and upgrades.There is a large amount of information posted on this website for correcting problems, configuring email, and more. Please take advantage of this information.
There are expected maintenance windows between August and end of December 2018 as we move areas over to the new fiber and TV system. We will post notices and send selective emails.
We are now about 75% on network migration the end of Nov 13 and 50% converted on television service on Nov 13 also. We are striving to have this complete before Thanksgiving.
DVR clients will end up loosing their recordings. We have available for all Full Cable clients our VOD offering.
On the new video system KJZZ was on channel 10 we have now added 408 also as that matches the old system.
Internet & Sunrivertoday email
Internet up. Remember 99+% of claimed internet outages are caused by the router needs a reboot or a GFI breaker in your garage tripped.
Always look at the indicator lights on your router. Know what they mean and it will help diagnose the issue.
Internet outage this week ending 9-22 was caused by an equipment failure (2 fiber ethernet switches). Replacements were configured and installed and service returned.
All in and outbound calls are working. International free long distance up. Static on your phone 99% of the time is your old handset. To isolate the problem uplug your older handsets more than likely it will clear the problem.
All video sources are up.
Sunrivertoday.com Email Server
Recently, an email client posted a message on Nextdoor. In this case the person computer was infected with Mailware and was sending spam messages out all over the world. Rackspace immediately suspends the account once the spam flood is detected. ALL INBOUND MAIL CONTINUES TO BE RECEIVED TO THE CUSTOMER ACCOUNT. We notify the customer; the customer needs to get their computer scanned and cleaned; Customer contacts us back when finished. At this time to reactivate the customers email Rackspace requires a password reset. The Customer computer was compromised and the email password could have been compromised.
All systems up. The sunrivertoday.com email is hosted at a company named rackspace.com
We try to post any system information here as soon as we can. It is our goal to make this page as informative as we can.
The Cable Systems Team