Customer Support

Customer Service can be reached by calling 435-773-4900 or emailing helpdesk@csnv.tv  

We monitor calls after hours. Sales and billing questions are answered (Or callback) during our business hours.  Our policy on after hours is if we can fix a problem over the phone we will call you. If there is an outage problem we post those results on our System Status page. If you leave a message related to an outage item we will endeavor to call you back as soon as possible. Staff will concentrate on correcting the problem rather than calling you back immedaitely.

If you call us and do not leave a message you will not receive contact back from our staff. Leave a message and we will return the call when appropriate.

IItems commonly that have outages are television channels with problems. Channel outages and status this is common for local saint george stations. If the problem is internet access we will change the telephone recording with further information. Be aware it takes time to diagnose and prepare a message for posting please allow a reasonable amount of time for us to get this posted. Website first and message seond.)If the problem can be corrected with a service call we will make a decision when to send a technician on the weekend or call back on Monday when staff is present.

Cable Systems will unify our remote control with your television so you may control the TV and Set Top Box with one remote control. We are not responsible for any special settings on your TV.

Normal maintenance window for our network is after 12 midnight. During this period brief outages can be experienced for 10 or 15 minutes if any maintenance is required emergency or normal.

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